In accordance with GEO 34/2014 on consumer protection in the conclusion and execution of distance contracts, the Buyer has the right to unilaterally terminate the contract, only with payment of return postage, within 14 working days from receipt of the product, without penalties and without invoking any reason.

If the Buyer cancels the purchase according to the above clause, it is mandatory to return the product exactly in the condition in which it was delivered, that is, in the original packaging, unused, accompanied by all the documentation with which it was delivered and in perfect working order. If these conditions are not met, the Buyer does not have the right to request a refund of the price. The product will be returned to the SUPPLIER's headquarters, at the Buyer's exclusive expense. The price will not be refunded to the Buyer before the product is received and the SUPPLIER confirms that it is in the original packaging, unused, accompanied by all the documentation with which it was delivered and in perfect working order. The shipping cost of the initial order will not be refunded, if applicable.

For orders paid by card, the amount will be returned to the same card used for the transaction, within a maximum of 14 days from acceptance of the return.

Conditions for completing the return:

·         No more than 14 days have passed since receiving the product

·         The product shows no signs of assembly and is not in any way used, dirty, or damaged.

·         The product is accompanied by all its related accessories that came in the packaging (screws, nuts, fuses, washers, instructions for use, other accessories, etc.)

·         The product is returned in its ORIGINAL UNDAMAGED PACKAGING.

·         The product or packaging has a READABLE LABEL, through which the product code can be identified.

·         The product is not damaged in any way (bent, broken, scratched, etc.)

According to the ordinance, products that are susceptible to deterioration or expire quickly are exempt from return.

To return one or more products, please send them to the address below, properly packaged to protect them during shipping. We are not responsible for products damaged during shipping to us.

Please do not send return packages with cash on delivery. The value of the returned product will be refunded to your account, after the product is checked and found to meet the above return conditions. Any package sent with cash on delivery or with cash on delivery by us will not be accepted.

Product return address:

 

OFFICE CONECT SRL, LOC. PALEU, Str. 3 no. 1128, Jud. BIHOR, Postal code 417166, Tel: 0371 710 077

 

To return a product, we need to identify the purchase document issued by us to you (Invoice, Tax Receipt). Otherwise, we cannot fulfill the return!

Please complete the following return request: RETURN REQUEST

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